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Convergent
Convergent
Product
Use Cases
Pricing
Careers
Home
Book a call
Convergent
Product
Use Cases
Pricing
Careers
Home
Book a call
Convergent
Product
Use Cases
Pricing
Careers
Home
Book a call
Convergent
Dashboard
Everything, Easily Accessible
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Dashboard
Everything, Easily Accessible
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Dashboard
Everything, Easily Accessible
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Jan 20, 2022 - Jun 09, 20….
Jun 09, 20….
Case study
Active
Users
Active
Users
Total
Simulations
Conversion Rate
Jan
Feb
Mar
Apr
May
Jun
Hours of simulation per use case
Your current sales summary and activity.
Sales conversion Rate
62%
10.78%
Customer retention rate
95%
26.7%
$25,000
$20,000
$15,000
$10,000
$5,000
$0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Credit
Cash
Crypto
Hours of simulation per use case
Your current sales summary and activity.
Sales conversion Rate
62%
10.78%
Customer retention rate
95%
26.7%%
$25,000
$20,000
$15,000
$10,000
$5,000
$0
Jan
Feb
Mar
Apr
May
Jun
Jul
Credit
Cash
Crypto
Average Simulation Hours
360
Average Score
4.65/5
NPS
8/10
Top Users
Top Users (measured in hours)
Steven Nicol
Business Development Associate
Business Development Associate
42 hrs
John Dukes
Customer Success Manager
Customer Success Manager
35 hrs
Judith Rodriguez
People Ops Specialist
People Ops Specialist
27 hrs
Rodger Struck
Account Manager
Account Manager
15 hrs
Total Simulation Hours
363
Average Score
4.65/5
NPS
8/10
Top Users
Steven Nicol
Business Development Associate
42 hrs
John Dukes
Customer Success Manager
35 hrs
Judith Rodriguez
People Ops Specialist
27 hrs
Rodger Struck
Account Manager
450 hrs
One Platform, Any Team
One Platform, Any Team
Train sales, support, operations, compliance and beyond in one single platform
Mutual Training Loop
Mutual Training Loop
Every session sharpens human and machine performance, driving smarter decisions and faster growth
Fast Deployment
Fast Deployment
Launch in days, not months, with a seamless rollout that drives immediate impact.
CHARACTER & ENVIRONMENTS
CHARACTER & ENVIRONMENTS
Real-time Simulations
Real-time Simulations
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Clear Skill Tracking
See your key metrics and improvement at a glance.
Behavioral Insights
Get concise feedback on communication, accuracy, and engagement.
Learning Paths
Analytics personalize future simulations based on your performance.
Clear Skill Tracking
See your key metrics and improvement at a glance.
Behavioral Insights
Get concise feedback on communication, accuracy, and engagement.
Learning Paths
Analytics personalize future simulations based on your performance.
Clear Skill Tracking
See your key metrics and improvement at a glance.
Behavioral Insights
Get concise feedback on communication, accuracy, and engagement.
Learning Paths
Analytics personalize future simulations based on your performance.
Performance
Make knowledge executable and scale performance across regions and teams.
Human-centric
The center of our vision is you. Today, and whatever happens in the future.
Privacy & Security
Continuous monitoring, granular permissions, and auditable actions end-to-end.
Performance
Make knowledge executable and scale performance across regions and teams.
Human-centric
The center of our vision is you. Today, and whatever happens in the future.
Privacy & Security
Continuous monitoring, granular permissions, and auditable actions end-to-end.
Performance
Make knowledge executable and scale performance across regions and teams.
Human-centric
The center of our vision is you. Today, and whatever happens in the future.
Privacy & Security
Continuous monitoring, granular permissions, and auditable actions end-to-end.
Performance
Make knowledge executable and scale performance across regions and teams.
Human-centric
The center of our vision is you. Today, and whatever happens in the future.
Privacy & Security
Continuous monitoring, granular permissions, and auditable actions end-to-end.
Core
Core
Fundamentals
Fundamentals
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Performance
Make knowledge executable and scale performance across regions and teams.
Performance
Make knowledge executable and scale performance across regions and teams.
Human-centric
The center of our vision is you. Today, and whatever happens in the future.
Human-centric
The center of our vision is you. Today, and whatever happens in the future.
Privacy & Security
Continuous monitoring, granular permissions, and auditable actions end-to-end.
Privacy & Security
Continuous monitoring, granular permissions, and auditable actions end-to-end.
Industries and applications
Industries and applications
Use Cases
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Training
Decision Making
Assessment
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Training
Decision Making
Assessment
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Training
Decision Making
Assessment
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Sales
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion rate
-35%
Time to closure
Customer Support
Account Access Recovery
Agents train on secure account-recovery flows across phone and chat: identity checks, OTP, device trust, and password reset while coaching customers through app reinstalls. Sessions adapt to customer frustration level and digital literacy.
−23%
Time-to-Resolution
+12%
+12% First-Contact Resolution
Human Resources
Onboarding
New hires onboard via avatar-led conversations covering tools, policies, and role scenarios. Content adapts to background and pace; managers get ramp dashboards and risk flags.
-25%
Ramp time to productivity
+35%
Training completion on time
Healthcare
Managing difficult patient conversations
Clinicians and nurses practice difficult conversations (diagnosis delivery, adherence, consent) with avatars tuned to language, age, and concerns. Feedback covers empathy, clarity, and compliance; supervisors view team trends.
+20%
Patient-communication scores
-30%
Clinician prep-time for sensitive encounters
Industrials & Manufacturing
SOP Adherence & Suppliers negotiation
Operators learn new processes and products via avatar-guided SOPs with checks, visuals, and safety prompts. Scenarios adapt to errors; supervisors see defect/ramp trends across lines. And improve at supplier negotiation.
-28%
Onboarding time for new operators
-15%
Defects on coached steps
Risk & Compliance
Policy, Audit & Hotline Scenarios
Employees practice high risk customer interactions and potential fraud situations with realist customer or fraudster avatars. Branching paths adapt to choices; leaders see heatmaps of risky topics by team/location.
-20%
Time to train workforce
+15%
Risk detection awareness
Education
Exam Rehearsal
Learners rehearse exams with avatar examiners who probe, challenge, and ask follow-ups. Focus on clarity, structure, and evidence under time pressure. Impact
−19%
Off-topic deviations in answers
+21%
Structured-response completeness
Training
Decision Making
Assessment
Sales
Customer Support
Human Resources
Healthcare
Industrials & Manufacturing
Risk & Compliance
Education
Negotiation & Objection Handling
Sales reps practice with realistic customer persona avatars (role, region, culture, objections, negotiation style). Sessions adapt to tactics; feedback includes objection maps and next-best moves. Managers see win-path trends by segment.
+18%
Conversion Rate
-35%
Time to closure
Features
How it Works
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Scenario Configuration
Turn your people’s real context into living scenarios. Define who they are speaking to, what matters, and what success looks like. Then we'll transform your playbooks and policies into realistic and judgment-ready simulations.
Scenario Configuration
Turn your people’s real context into living scenarios. Define who they are speaking to, what matters, and what success looks like. Then we'll transform your playbooks and policies into realistic and judgment-ready simulations.
Train in Real Time
Practice high-stakes conversations in a safe, realistic environment. Avatars carry forward personalities, goals, and pressures so every session leaves people clearer, more confident, and better prepared.
Train in Real Time
Practice high-stakes conversations in a safe, realistic environment. Avatars carry forward personalities, goals, and pressures so every session leaves people clearer, more confident, and better prepared.
Feedback and Analysis
Close every session with clear, actionable feedback on what to keep, what to change, and why. Insights loop back into scenarios so practice gets smarter and performance improves with every run.
Feedback and Analysis
Close every session with clear, actionable feedback on what to keep, what to change, and why. Insights loop back into scenarios so practice gets smarter and performance improves with every run.
Features
How it Works
Each session reinforces both the human and the AI agent; a mutual feedback loop that compounds learning exponentially.
Scenario Configuration
Turn your people’s real context into living scenarios. Define who they are speaking to, what matters, and what success looks like. Then we'll transform your playbooks and policies into realistic and judgment-ready simulations.
Train in Real Time
Practice high-stakes conversations in a safe, realistic environment. Avatars carry forward personalities, goals, and pressures so every session leaves people clearer, more confident, and better prepared.
Feedback and Analysis
Close every session with clear, actionable feedback on what to keep, what to change, and why. Insights loop back into scenarios so practice gets smarter and performance improves with every run.
Frequently asked questions
Frequently asked questions
Everything you need to know about the product and billing.
What is an AI simulation or role play?
A guided practice with an AI avatar that behaves like a real customer, colleague or regulator. You speak or type, it responds in real time, and you receive a score and clear feedback at the end. Use it to learn, rehearse decisions and assess skills in a safe environment.
How is Convergent different from other AI role play solutions?
Three things. 1) Scalable personalization: tailor personas, tone, language and scoring by role and market in minutes, no engineers. 2) Adaptive learning: the avatar learns from each interaction to target gaps and raise difficulty appropriately. 3) Privacy first and KPI focused: GDPR aligned, EU residency available, zero-retention option, no external model training, SSO, RBAC, encryption and audit logs, with dashboards that tie practice to business outcomes.
What languages and regions does Convergent support?
Global availability. All languages for avatar interactions, understanding and outputs.
How quickly can we see results after rollout?
Plan for meaningful KPI uplift by about 3 months, with early signals after the first month. Narrow training and assessment paths move faster; cross-functional programs reach full impact closer to 3 months.
Do you support multimedia inputs?
Yes. During scenario creation you can upload docs, slides, spreadsheets, PDFs, images, videos and links. The files feed the avatar’s context and scoring. Participants do not open the source files during the session.
Do you offer dashboards for individuals, teams and org level insights?
Yes. Individuals see time spent, average score and growth over time. Managers and executives see per-user and aggregate performance, completion rates, trends, heatmaps, user feedback and results against your evaluation criteria.
Is Convergent GDPR compliant and how do you handle EU data residency?
Yes. GDPR aligned with data minimization, access controls and encryption. EU data residency is available, with a DPA and Standard Contractual Clauses on request.
How long does it take to go from contract to first live use?
For a PoC or Pilot you can be live in days. Name a project manager, agree the first scenario and cohort, and start sessions the same week. SSO and integrations can be added after the pilot without blocking the start.
What is an AI simulation or role play?
A guided practice with an AI avatar that behaves like a real customer, colleague or regulator. You speak or type, it responds in real time, and you receive a score and clear feedback at the end. Use it to learn, rehearse decisions and assess skills in a safe environment.
How is Convergent different from other AI role play solutions?
Three things. 1) Scalable personalization: tailor personas, tone, language and scoring by role and market in minutes, no engineers. 2) Adaptive learning: the avatar learns from each interaction to target gaps and raise difficulty appropriately. 3) Privacy first and KPI focused: GDPR aligned, EU residency available, zero-retention option, no external model training, SSO, RBAC, encryption and audit logs, with dashboards that tie practice to business outcomes.
What languages and regions does Convergent support?
Global availability. All languages for avatar interactions, understanding and outputs.
How quickly can we see results after rollout?
Plan for meaningful KPI uplift by about 3 months, with early signals after the first month. Narrow training and assessment paths move faster; cross-functional programs reach full impact closer to 3 months.
Do you support multimedia inputs?
Yes. During scenario creation you can upload docs, slides, spreadsheets, PDFs, images, videos and links. The files feed the avatar’s context and scoring. Participants do not open the source files during the session.
Do you offer dashboards for individuals, teams and org level insights?
Yes. Individuals see time spent, average score and growth over time. Managers and executives see per-user and aggregate performance, completion rates, trends, heatmaps, user feedback and results against your evaluation criteria.
Is Convergent GDPR compliant and how do you handle EU data residency?
Yes. GDPR aligned with data minimization, access controls and encryption. EU data residency is available, with a DPA and Standard Contractual Clauses on request.
How long does it take to go from contract to first live use?
For a PoC or Pilot you can be live in days. Name a project manager, agree the first scenario and cohort, and start sessions the same week. SSO and integrations can be added after the pilot without blocking the start.
What is an AI simulation or role play?
A guided practice with an AI avatar that behaves like a real customer, colleague or regulator. You speak or type, it responds in real time, and you receive a score and clear feedback at the end. Use it to learn, rehearse decisions and assess skills in a safe environment.
How is Convergent different from other AI role play solutions?
Three things. 1) Scalable personalization: tailor personas, tone, language and scoring by role and market in minutes, no engineers. 2) Adaptive learning: the avatar learns from each interaction to target gaps and raise difficulty appropriately. 3) Privacy first and KPI focused: GDPR aligned, EU residency available, zero-retention option, no external model training, SSO, RBAC, encryption and audit logs, with dashboards that tie practice to business outcomes.
What languages and regions does Convergent support?
Global availability. All languages for avatar interactions, understanding and outputs.
How quickly can we see results after rollout?
Plan for meaningful KPI uplift by about 3 months, with early signals after the first month. Narrow training and assessment paths move faster; cross-functional programs reach full impact closer to 3 months.
Do you support multimedia inputs?
Yes. During scenario creation you can upload docs, slides, spreadsheets, PDFs, images, videos and links. The files feed the avatar’s context and scoring. Participants do not open the source files during the session.
Do you offer dashboards for individuals, teams and org level insights?
Yes. Individuals see time spent, average score and growth over time. Managers and executives see per-user and aggregate performance, completion rates, trends, heatmaps, user feedback and results against your evaluation criteria.
Is Convergent GDPR compliant and how do you handle EU data residency?
Yes. GDPR aligned with data minimization, access controls and encryption. EU data residency is available, with a DPA and Standard Contractual Clauses on request.
How long does it take to go from contract to first live use?
For a PoC or Pilot you can be live in days. Name a project manager, agree the first scenario and cohort, and start sessions the same week. SSO and integrations can be added after the pilot without blocking the start.
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